CDS Blog

Making Things Right

Posted by David G Phillips on Aug 10, 2018 7:10:19 AM

You send a donor an acknowledgement letter for a gift in memory of his son—who happens to be alive and well. You mistakenly drop a longtime patron from the invitation list for a gala event. You send a donor a thank-you letter for a $50 gift, but she gave $50,000.

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Topics: Capital Campaigns, Communications and Networking, donor, donors, Fundraising Principles, General Articles, Professional Skill Building, stewardship, written donor apology

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